Refund & Cancellation Policy

Why this policy looks different from a typical store

Manifest Startup is a service, not a physical product. There's nothing to physically return. This policy explains how refunds work for setup and access fees instead.

Manifest Startup ($799 one-time)

All Manifest Startup purchases are final and non-refundable once payment is completed, except where a refund is required by applicable consumer protection law. This reflects that your setup fee covers work Manifest begins immediately after purchase: sourcing access, matching, and preparing your Brand Foundation and Operations Blueprint.

If you believe there's been an error or Manifest hasn't delivered what was promised, contact us. We'll look at it on a case-by-case basis.

Manifest Growth (monthly)

You can cancel Manifest Growth at any time. Cancellation takes effect at the end of your current billing period; we don't provide partial-month refunds.

Manifest Done-For-You

Refund terms for Done-For-You engagements are set out in the specific agreement for that project, since scope and payment schedules vary by engagement.

Third-party and fulfillment costs

Product costs, per-order fulfillment fees, and shipping charges are billed as orders are placed and are separate from the Manifest Startup setup fee. Refunds for these are handled according to standard order-cancellation terms at the time the charge occurs.

How to request a refund

Email nextsmarttship@gmail.com with your order number and the reason for your request.

This is a general refund policy template reflecting Manifest's current offer structure. It is not legal advice. Have a qualified lawyer review it, and make sure it matches consumer protection laws in the regions you sell into (e.g. Australian Consumer Law).